What This Policy Covers
BD11 processes personal information to operate the platform for users in eligible regions where local law permits access. We collect your mobile number, email, payment details from bKash, Nagad or Rocket transactions, device identifiers, IP address, session timestamps, game history, and support interactions. This information lets
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us verify your account, process deposits and withdrawals, prevent fraud, comply with legal obligations, and respond to support requests. We store data on secure servers with encryption at rest and in transit. Access is limited to staff who need it to operate the service. We retain
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account records for the duration required by applicable financial regulations and delete or anonymise data when no longer needed. Third parties who process payments or provide game content receive only the minimum information necessary to deliver their service. We do not sell your data to advertisers
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or unrelated third parties. When you deposit via bKash, Nagad or Rocket, your payment provider processes that transaction under their own terms; we receive only a confirmation reference. Cookies and device fingerprints help us recognise your session, prevent duplicate logins, and tailor lobby suggestions. You can
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request access to your data, correction of errors, or account closure by contacting support with proof of identity. This policy applies to users accessing the platform from Bangladesh and other regions where the service is available under local law. We update this document as our practices
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or legal requirements change and post the revised version here with a new effective date.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.